Delivery Policy
1. Scope
This Shipping Policy applies to all retail purchases made on Sanag.com.sg and delivered to addresses within the Republic of Singapore. We do not currently ship to P.O. Boxes, hotels, freight-forwarders or overseas destinations.
2. Fulfilment Partner & Service Level
All parcels are dispatched via Singapore Post Registered Service (“Registered Post”). This service provides door-step delivery, tracking, and a signed-for proof of receipt, in line with SingPost’s quality-of-service standards.
3. Processing & Delivery Time
Estimated working-day guidelines (Monday–Friday, excluding public holidays):
| Milestone | Working-day Guideline | Details |
|---|---|---|
| Order confirmation & payment verification | 0 – 1 working day | Orders placed after 12 pm or on weekends/public holidays are processed the next working day. |
| Warehouse pick & pack | +1 working day | Quality inspection and packing in tamper-evident satchels. |
| Domestic transit (Registered Post) | +2 – 5 working days | End-to-end tracking provided by SingPost. |
Total estimated delivery time: **5 – 7 working days** from the date your order is confirmed.
4. Shipping Fees
|
Cart Value (after discounts, before GST) |
Shipping Fee (incl. GST) |
|---|---|
| Below S$200.00 | S$ 5.00 per order |
| S$200.00 & above | FREE |
5. Order Tracking
A tracking number will be emailed once your parcel is handed to SingPost. You may follow progress at www.singpost.com/track-items. If a delivery attempt is unsuccessful, SingPost will leave a notification and hold the item for up to 10 days before returning it to us.
6. Undeliverable or Returned Parcels
- Incorrect / incomplete address – We will notify you via email. A re-delivery fee (S$ 5.00) will be charged.
- Uncollected parcels returned to us will be held for 30 days. If unclaimed, the order will be considered cancelled and no refund will be provided.
7. Risk of Loss & Title
Title to the goods passes to you upon our receipt of full payment. Risk of loss or damage transfers upon successful delivery and signature at the address provided. Please inspect the package on arrival and contact us within 48 hours if contents are missing or damaged.
8. Compliance with Singapore Regulations
- Consumer Protection (Fair Trading) Act (CPFTA) & Lemon Law – We commit to fair trading, accurate delivery representations, and remedies for late or non-delivery as provided under the CPFTA.
- Personal Data Protection Act (PDPA) – Your shipping details are collected and disclosed to SingPost solely to fulfil your order and are stored in accordance with our Privacy Policy and PDPA guidelines.
9. Changes to This Policy
Sanag reserves the right to update this Shipping Policy to reflect changes in law, logistics partners, or service levels. Any revisions will be posted on this page with a new effective date.
10. Need Help?
For questions about shipping or to report a delivery issue, please contact sanag@d-Artz.Com.Sg.
