Warranty
1. Scope
This Limited Warranty (“Warranty”) applies to all Sanag‑branded hardware products (“Product”) purchased directly from Sanag.com.sg and delivered within the Republic of Singapore. It is provided only to the original end‑consumer and is non‑transferable.
IMPORTANT: Purchases made through any other sales channels – including but not limited to marketplace listings on Shopee, Lazada, Amazon, or from sellers not expressly named on Sanag.com.sg as Authorised Resellers – are excluded from this Warranty. Sanag does not warrant the authenticity or quality of such products and will not honour any warranty claims arising from them.
2. Warranty Period
The Warranty period is 12 months from the date of purchase as shown on a valid proof‑of‑purchase (e‑receipt, order confirmation or tax invoice). Your statutory rights under the Consumer Protection (Fair Trading) Act (“CPFTA”) and Singapore Lemon Law remain unaffected.
3. What the Warranty Covers
Under normal personal or household use, the Product will be free from defects in materials and workmanship during the Warranty Period. If a defect arises and a valid claim is received, Sanag will, at its option:
- Repair the Product using new or refurbished parts;
- Replace the Product with the same model or an equivalent model of equal or greater value; or
- Refund the original purchase price (net of any discounts or vouchers).
Any repaired or replaced item is covered for the remainder of the original Warranty Period or 90 days, whichever is longer.
4. What the Warranty Does Not Cover
| Exclusion | Examples |
|---|---|
| Normal wear & tear | Surface scratches, cosmetic blemishes, battery capacity depletion |
| Consumables & accessories | Ear‑tips, charging cables, pouches, packaging |
| Misuse or abuse | Liquid ingress beyond IP rating, dropping, crushing, extreme temperatures |
| Unauthorised modification | DIY repairs, third‑party parts, unofficial firmware |
| Commercial use | Rental, resale or any non‑consumer application |
| Force majeure | Acts of God, fire, flood, lightning, power surges |
5. How to Make a Warranty Claim
- Contact us first – Email sanag@d-Artz.com.sg with Invoice number, product model, and fault description (photos or video help).
- Return authorisation – Our team will issue a Return Merchandise Authorisation (RMA) number and instructions. Do not ship without an RMA.
- Shipping costs – Within the first 6 months Sanag provides a prepaid Singapore Post label or reimburses standard return postage. Month 7–12: you pay inbound shipping; Sanag covers the return leg.
- Inspection & remedy – Valid claims are typically resolved within 7–14 working days. If not covered, we will quote paid repair or return unrepaired at your expense.
6. Limitation of Liability
Except as provided by this Warranty and to the fullest extent permitted by Singapore law, Sanag shall not be liable for indirect, incidental or consequential damages, or for amounts exceeding the purchase price paid for the Product. This Policy does not limit liability for death or personal injury caused by negligence, or any liability that cannot be excluded under the CPFTA.
7. Personal Data & Privacy
Information provided during a Warranty claim is collected and used solely to process the claim, in compliance with the Personal Data Protection Act 2012 (“PDPA”) and our Privacy Policy.
8. Governing Law & Dispute Resolution
This Warranty is governed by the laws of Singapore. Any dispute that cannot be resolved amicably may be referred to the Singapore Mediation Centre or the Small Claims Tribunals.
9. Updates to This Policy
Sanag reserves the right to amend this Warranty Policy at any time. Revisions will be posted on Sanag.com.sg with a new “Last updated” date and will apply to purchases made after that date.
